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30-Day Wear Test

30-Day Guarantee

We are committed to your well-being with every step and are confident VIONIC shoes with FMT Technology will help bring you relief from heel pain, back pain and knee pain resulting from misalignment.

If you are not satisfied with the results within the first 30 days of wearing your new VIONIC shoes, you can return them for a full refund!

How To Make A Return

Click here for more information on returns.

Did You Receive This as a Gift? Do You Want to Return Your Shoes?

Please call VIONIC Customer Care on 0800 1931 800 or email [email protected]

Did You Purchase From One of Our AUTHORISED Retailers?

If you purchased from a VIONIC authorised retailer, process the return directly with the retailer according to their returns policy.


While some of our retailers are authorised to sell on Amazon, many are not. VIONIC does NOT offer refunds or credit notes on products purchased from any unauthorised dealers.

VIONIC does NOT authorise any of its retailers to sell on eBay. Accordingly, VIONIC does NOT offer any refunds or credit notes for VIONIC products purchased on eBay.

If you are not sure whether a retailer is an authorised VIONIC retailer, please check our Stockist Locator.

Please be aware, if you purchase from a retailer who is not listed as authorised, the product might be counterfeit. These counterfeit products might not provide the high quality standards found in VIONIC products. We cannot guarantee the quality, fit or feel of counterfeit products.

We want you to be completely satisfied. If you have any questions or concerns, please call VIONIC Customer Care on 0800 1931 800 or email [email protected]

Click here for more information on returns.