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SHIPPING INFORMATION

HOW MUCH IS SHIPPING?

We charge a flat rate of £5 for shipping.

ONCE I PLACE MY ORDER, WHEN WILL IT SHIP?

Orders placed before 5:30pm Monday to Friday will ship the same day - please allow a further day if you order after 5:30pm

Orders placed on UK public holidays will ship the next business day.

Business days refer to Monday to Friday with the exception of UK public holidays.

WHEN WILL MY ORDER ARRIVE?

Shipping to the UK: Orders placed before 5:30pm Monday to Friday will arrive the next day. Orders placed on a Saturday or Sunday will arrive on Tuesday.

Shipping to Ireland: Orders placed before 12 midday Monday to Friday will arrive in 2 to 3 days. Orders placed on a Saturday or Sunday will arrive by Thursday.

Please allow a further day if an order is placed after 5:30pm or over a weekend.

WHO WILL DELIVER MY ORDER?

Hermes (UK deliveries) or Fastway (Ireland deliveries).

CAN I TRACK MY ORDER?

Yes, VIONIC and the parcel carrier will email you a tracking number once your order has shipped. You can track your package through the carrier sites below:

SIGNATURE ON DELIVERY

A signature is required on delivery. If you are not in when the parcel arrives your driver will automatically make three attempts to deliver your parcel - usually on consecutive days - before returning the parcel to the depot to await further instructions. If you have missed the first attempt, they will leave a card notifying you of the next delivery date.

Alternatively you can contact the courier to arrange delivery to a neighbour or safe place.

I’D LIKE MY ORDER DELIVERED ON A SATURDAY?

If shipping to the UK, order before 5:30pm on Friday and you will receive your shoes on Saturday.

I HAVE A SHIPPING QUERY

You can email us at [email protected] or call VIONIC Customer Care on 0800 1931 800 if within the UK, or 01800 938 868 if calling from Ireland.

DO YOU SHIP OUTSIDE THE UK?

Yes, we currently ship to Ireland and will be expanding to other countries in the coming months.

DO YOU SHIP TO THE CHANNEL ISLANDS?

No, we do not currently ship to the Channel Islands.

DO YOU SHIP TO P.O. BOXES?

No, we do not ship to P.O. boxes.

DO YOU SHIP TO MILITARY APO/FPO ADDRESSES?

No, we do not ship to Military APO/FPO addresses.

DO YOU CHARGE VAT ON SHOES?

Yes, VAT is charged at the standard rate of 20% for orders shipped to the UK and 23% for orders shipped to Ireland. VAT is included in our prices.

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