30-Day Wear Test

SHIPPING INFORMATION

HOW MUCH IS STANDARD UK SHIPPING?

£5

HOW MUCH IS EXPRESS UK SHIPPING?

£8

ONCE​ I ​PLACE​ MY​ ORDER,​ WHEN​ WILL​ IT​ SHIP?

We strive to ship orders as quickly as possible. Orders placed before midday Monday to Friday will ship the next day. Please allow a further day if the order is placed after midday.

Orders placed over weekends and UK public holidays will ship the next 1-2 business days.

Business days refer to Monday to Friday with the exception of UK public holidays.

WHEN​ WILL​ MY​ ORDER​ ARRIVE?

Standard shipping arrives in 2-3 business days.

Express shipping arrives in 1-2 business days.

WHO​ WILL​ DELIVER​ MY​ ORDER?

Royal Mail.

CAN​ I ​TRACK​ MY​ ORDER?

Yes, VIONIC will email you a Royal Mail reference number once your order has shipped. You can track your order here.

Royal Mail will email and/or send an SMS with tracking information and delivery updates from the day your order ships.

SIGNATURE ON DELIVERY

A signature is required on delivery by Royal Mail. If you are not in when the parcel arrives, Royal Mail will leave a ‘Something for you’ card with information on how to book a redelivery.

I’D​ LIKE​ MY​ ORDER​ DELIVERED​ ON​ A SATURDAY?

Please call VIONIC Customer Care on 01603 493102 or email [email protected]

I​ HAVE​ A ​ SHIPPING​ QUERY

Please call VIONIC Customer Care on 01603 493102 or email [email protected]

DO YOU SHIP OUTSIDE THE UK?

No, we do not currently ship outside the UK.

DO YOU SHIP TO P.O. BOXES?

No, we do not ship to P.O. boxes.

DO YOU SHIP TO MILITARY APO/FPO ADDRESSES?

No, we do not ship to Military APO/FPO addresses.

DO YOU CHARGE VAT ON SHOES?

Yes, VAT is charged at the standard rate of 20% and is included in our prices.