Shipping Information - VIONIC UK
How much is shipping?
We charge a flat rate of £5.99 for next working day delivery.
When will my order arrive?
Shipping to the UK: Orders placed before 5:30pm Monday to Thursday will arrive the next working day (between 8am and 8pm). Orders placed on a Friday, Saturday or Sunday will arrive on Tuesday (between 8am and 8pm).
Please note some orders placed on Friday before 5:30pm may be delivered on Saturday.
Shipping to Ireland: Orders placed before 12 midday Monday to Friday will arrive in 5 to 7 working days.
We are closed Bank Holidays, therefore this will affect your delivery.
Who will deliver my order?
Evri (UK deliveries) or DPD/Anpost (Ireland deliveries).
For Ireland orders containing more than one pair, your order may be divided into two shipments. If the stock is dispatched from different warehouses, both orders will still arrive within the times outlined above but may arrive separately, the cost of your shipping will not be impacted.
Can I track my order?
Yes, VIONIC and the parcel carrier will email you a tracking number once your order has shipped. You can track your package through the carrier sites below:
Signature on delivery
A signature is required on delivery. If you are not in when the parcel arrives your driver will automatically make three attempts to deliver your parcel - usually on consecutive days - before returning the parcel to the depot to await further instructions. If you have missed the first attempt, they will leave a card notifying you of the next delivery date.
Alternatively you can contact the courier to arrange delivery to a neighbour or safe place.
I have a shipping query
You can email us at [email protected] or call VIONIC Customer Care on 0800 1931 800 if within the UK, or 1800 844 030 if calling from Ireland.
Do you ship outside of the UK?
Yes, we currently ship to Ireland and will be expanding to other countries in the coming months.
Do you ship to the Channel Islands?
No, we do not currently ship to the Channel Islands.
Do you ship to the Isle of Man?
No, we do not currently ship to the Isle of Man.
Do you ship to P.O. boxes?
No, we do not ship to P.O. boxes.
Do you ship to military APO/FPO addresses?
No, we do not ship to Military APO/FPO addresses.
Do you charge VAT on shoes?
Yes, VAT is charged at the standard rate of 20% for orders shipped to the UK and 23% for orders shipped to Ireland. VAT is included in our prices.