30-Day Wear Test

FREE RETURNS

To make it easy to find your perfect pair of VIONICs, we offer FREE returns for purchases made on our website only. Send your VIONICs back for any reason within 30 days using the simple steps below for a full refund.

Returns for refunds will be credited to the original form of payment.

HOW TO MAKE A RETURN

It is our goal to provide life-changing footwear that delivers superior support. If you are not completely satisfied with your VIONICs, you can return them FREE for a full refund within 30 days of purchase.

1: Go to returns.vionicshoes.co.uk enter your order number (located on your delivery note and order confirmation email) and email address.

2: Select the item(s) you would like to return from the options available and don't forget to enter the reason(s) for return.

3: After completing all steps, a return label will be generated which you will need to print.

4: Place the item(s) in the original packaging, secure with tape and stick the return label to the outside.

5: Go to myhermes.co.uk for your local myHermes ParcelShop where you can drop off your parcel.

  • VIONIC is not responsible for return shipping costs and/or parcels lost in transit if steps 1-5 above are not followed.
  • Refunds are credited to the original payment method.
  • Please allow up to 15 days for the credit to appear on your statement.
  • We cannot process returns purchases made through other retailers.

FAQs

NEED HELP WITH YOUR RETURN?

Please call VIONIC Customer Care on 0800 1931 800 or email [email protected]

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND?

Once we have received your order back in our warehouse, it can take up to 15 days for the credit to appear on your statement.

WHERE DO I DROP OFF MY PARCEL FOR A RETURN?

Go to myhermes.co.uk for your local myHermes ParcelShop where you can drop off your parcel.

CAN I EXCHANGE MY ITEM/S?

It is not possible to exchange any items you purchased from our online shop. Please return unwanted items for a refund and then place a new order.

DO YOU HAVE ANOTHER QUESTION ABOUT RETURNS FOR VIONICSHOES.CO.UK?

Please call VIONIC Customer Care on 0800 1931 800 or email [email protected]

DID YOU PURCHASE FROM ONE OF OUR AUTHORISED RETAILERS?

If you purchased from a VIONIC authorised retailer, please process the return directly with the retailer according to their return policy.

A note about unauthorised retailers:
While some of our retailers are authorised to sell on Amazon, many are not. VIONIC does NOT offer refunds or credits on products purchased from any unauthorised dealers.

VIONIC does NOT authorise any of its retailers to sell on eBay. Accordingly, VIONIC does NOT offer any refunds or credits for VIONIC products purchased on eBay. If you are not sure whether a retailer is an authorised VIONIC retailer, please check our Stockist Locator.

Please be aware, if you purchase from a retailer who is not listed as authorised, the product may be counterfeit. These counterfeit products may not provide the high quality standards found in VIONIC products. We cannot guarantee the quality, fit or feel of counterfeit products.