EVERYDAY
FREE RETURNS & EXCHANGES

We’re sorry your purchase didn’t work out for you. To make it easy to find your perfect pair, we offer FREE returns and exchanges for purchases made only on vionicshoes.co.uk.

 

30-Day Guarantee

You may return or exchange your merchandise for any reason within 30 days of purchase as long as the original purchase was made on vionicshoes.co.uk. Returns for refunds will be credited to the original form of payment. Please allow up to 15 days for the credit to show on your statement. Original shipping charges are not refunded.

PLEASE NOTE: We cannot process returns or exchanges for purchases made through other retailers.

 

HOW TO MAKE A

RETURN OR EXCHANGE

STEP ONE:
For a return: Fill out the return portion of the form that was included in your original shipment.
For an exchange: Fill out the exchange portion only on the form that was included in your original shipment.*

STEP TWO: Repackage your merchandise in its original packaging and include the completed form.

STEP THREE: Affix the FREEPOST label to the outside of your box.

STEP FOUR: Drop off your package at any UK Post Office

*Exchanges can only be made for the same style as your original. Purchase in a different color or size only.

If you do not use the provided shipping label and designated shipping method, Vionic is not able to refund shipping charges.

 

 

NEED A NEW RETURN/EXCHANGE FORM? DOWNLOAD AND PRINT A NEW FORM >

 

 

DID YOU PURCHASE
FROM ONE OF OUR
AUTHORIZED RETAILERS?

If you purchased from a Vionic authorized retailer, please process the return directly with the retailer according to the retailer’s return policy.

A note about unauthorized retailers:
While some of our retailers are authorized to sell on Amazon, many are not. Vionic does NOT offer refunds or credits on products purchased from any unauthorized dealers.

Vionic does NOT authorize any of its retailers to sell on eBay. Accordingly, Vionic does not offer any refunds or credits for Vionic products purchased on eBay.

If you are not sure whether a retailer is an authorized Vionic retailer, please check our Vionic Store Locator.

PLEASE NOTE: If you purchase from a retailer who is not listed as authorized, the product might be counterfeit. These counterfeit products might not provide the high quality standards found in Vionic products. We cannot guarantee the quality, fit or feel of counterfeit products.

FAQS

HOW LONG WILL IT TAKE FOR ME TO
RECEIVE MY REFUND?

Once we have received your shoes back in our warehouse, it may take up to 15 business days for the credit to appear on your bank statement.

WHERE DO I DROP OFF MY PACKAGE FOR A RETURN OR EXCHANGE?
If you use the FREEPOST label we included in your original shipment, drop off your package at any UK Post Office.

DO YOU HAVE ANOTHER QUESTION ABOUT RETURNS AND EXCHANGES FOR VIONICSHOES.COM?

Give us a call on 01603 493102 to talk with a Customer Care Consultant, or email us at customer-care@vionicshoes.co.uk