SHIPPING INFORMATION

HOW MUCH IS STANDARD UK SHIPPING?

£5

ONCE​ I ​PLACE​ MY​ ORDER,​ WHEN​ WILL​ IT​ SHIP?

We​ strive​ to​ ship orders​ as​ quickly​ as​ possible.​ Orders​ ​placed​ before​ midday​ Monday​ to​ Friday will​ ship​ the​ same​ day.​ Please​ allow​ a further​ day​ if​ the​ order​ is​ placed​ after​ midday.

Orders​ placed​ over​ weekends​ and​ UK​ public​ holidays​ will​ ship​ the​ next​ business​ day.

Business​ days​ refer​ to​ Monday​ to​ Friday​ with​ the​ exception​ of​ UK​ public​ holidays.

WHEN​ WILL​ MY​ ORDER​ ARRIVE?

Standard​ shipping​ typically​ takes​ 2-3​ business​ days.

WHO​ WILL​ DELIVER​ MY​ ORDER?

All​ deliveries​ will​ be​ made​ by​ Royal​ Mail.

CAN​ I ​TRACK​ MY​ ORDER?

Yes, VIONIC will email you a Royal Mail reference number once your order has shipped. You can track your order here.

Royal Mail will email and/or SMS tracking information and delivery updates from the morning of your delivery.

SIGNATURE ON DELIVERY

A signature is required on delivery by Royal Mail. If you are not in when the parcel arrives, Royal Mail will leave a ‘Something for you’ card with information on how to book a redelivery.

I’D​ LIKE​ MY​ ORDER​ DELIVERED​ ON​ A SATURDAY?

Please call VIONIC Customer Care on 01603 493102 or email hello@vionicshoes.co.uk

I​ HAVE​ A ​ SHIPPING​ QUERY

Please call VIONIC Customer Care on 01603 493102 or email hello@vionicshoes.co.uk

DO YOU SHIP INTERNATIONALLY?

Yes,​ we​ ship​ to​ the​ following​ EU​ countries:

  • Belgium
  • Denmark
  • France
  • Germany
  • Luxembourg
  • Netherlands
  • Ireland, Republic of
  • Spain

HOW​ ​MUCH​ IS​ EU​ SHIPPING?

£5

HOW​ LONG​ DOES​ EU​ SHIPPING​ TAKE?

Approximately​ 5 ​business​ ​days.

DO YOU SHIP TO P.O. BOXES?

No, we do not ship to P.O. boxes.

DO YOU SHIP TO MILITARY APO/FPO ADDRESSES?

No, we do not ship to Military APO/FPO addresses..

DO YOU CHARGE VAT ON SHOES?

Yes, VAT is charged at the standard rate of 20% and is included in our prices.