30-Day Wear Test

SHIPPING INFORMATION

HOW MUCH IS SHIPPING?

We charge a flat rate of £5 for Express Shipping (next day delivery, including Saturday, if you order before 5:30pm Monday to Friday).

ONCE​ I ​PLACE​ MY​ ORDER,​ WHEN​ WILL​ IT​ SHIP?

We strive to ship orders as quickly as possible:

  • Orders placed before 5:30pm Monday to Friday will ship the same day - please allow a further day if you order after 5:30pm
  • Orders placed on a Saturday or Sunday will arrive on Tuesday
  • Orders placed on UK public holidays will ship the next business day

Business days refer to Monday to Friday with the exception of UK public holidays.

WHEN​ WILL​ MY​ ORDER​ ARRIVE?

Order before 5:30pm Monday to Friday and you will receive your order the next day.

Please allow a further day if an order is placed after 5:30pm or over a weekend.

WHO​ WILL​ DELIVER​ MY​ ORDER?

Hermes.

CAN​ I ​TRACK​ MY​ ORDER?

Yes, VIONIC and Hermes will email you a tracking number once your order has shipped. You can track your order here.

SIGNATURE ON DELIVERY

A signature is required on delivery by Hermes. If you are not in when the parcel arrives your driver will automatically make three attempts to deliver your parcel - usually on consecutive days - before returning the parcel to the depot to await further instructions. If you have missed the first attempt, they will leave a card notifying you of the next delivery date.

I’D​ LIKE​ MY​ ORDER​ DELIVERED​ ON​ A SATURDAY?

Order before 5:30pm Friday and you will receive your shoes on Saturday.

I​ HAVE​ A SHIPPING​ QUERY

Please call VIONIC Customer Care on 0800 1931 800 or email [email protected]

DO YOU SHIP OUTSIDE THE UK?

No, we do not currently ship outside the UK.

DO YOU SHIP TO P.O. BOXES?

No, we do not ship to P.O. boxes.

DO YOU SHIP TO MILITARY APO/FPO ADDRESSES?

No, we do not ship to Military APO/FPO addresses.

DO YOU CHARGE VAT ON SHOES?

Yes, VAT is charged at the standard rate of 20% and is included in our prices.