FREE RETURNS

To make it easy to find your perfect pair of VIONICs, we offer FREE returns for purchases made on our website only. Send your order back for any reason within 30 days using the simple steps below for a full refund.

Returns for refunds will be credited to the original form of payment.

HOW TO MAKE A RETURN

1: Locate your FREEPOST return label top right of Returns Form.

2: Place the item(s) you’d like to return including your completed Returns Form in the original package and secure with tape.

3: Stick the return label to your package. It’s FREEPOST, so you won’t be charged for postage.

4: Drop the package off at your local Post Office and ask for a ‘proof of posting’, just in case.

5: You’re done! Once we’ve received your package we’ll process your refund within 5 days.

Please allow upto 14 days for the credit to show on your statement. We cannot process returns purchases made through other retailers.

FAQS

I CAN’T FIND MY RETURNS FORM?

Click here to download and print a new one.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND?

Once we have received your order back in our warehouse, it can take up to 14 business days for the credit to appear on your bank statement.

WHERE DO I DROP OFF MY PACKAGE FOR A RETURN?

If you use the FREEPOST label we included in your original shipment, drop off your package at any UK Post Office.

CAN I EXCHANGE MY ITEM/S?

It is not possible to exchange any items you purchased from our online shop. Please return unwanted products for a refund and then place a new order.

DO YOU HAVE ANOTHER QUESTION ABOUT RETURNS FOR VIONICSHOES.CO.UK?

Please contact VIONIC Customer Care.
Our opening hours are Monday to Friday from 8:00am to 6:00pm. telephone number 01603 493102 or email hello@vionicshoes.co.uk.

DID YOU PURCHASE FROM ONE OF OUR AUTHORISED RETAILERS?

If you purchased from a VIONIC authorised retailer, please process the return directly with the retailer according to their return policy.

A note about unauthorised retailers:
While some of our retailers are authorised to sell on Amazon, many are not. VIONIC does NOT offer refunds or credits on products purchased from any unauthorised dealers.

VIONIC does NOT authorise any of its retailers to sell on eBay. Accordingly, VIONIC does NOT offer any refunds or credits for VIONIC products purchased on eBay. If you are not sure whether a retailer is an authorised VIONIC retailer, please check our Stockist Locator.

Please be aware, if you purchase from a retailer who is not listed as authorised, the product may be counterfeit. These counterfeit products may not provide the high quality standards found in VIONIC products. We cannot guarantee the quality, fit or feel of counterfeit products.